"Dear Mr. Ross,

I wanted to get in touch with you directly to let you know personally about my experience with your company and it’s employees.

I had firstly , Dominick Zaccardo, come out on a few occasions to inspect and estimate our mold damage from Hurricane Ian. My wife had met with him and was extremely happy with him, his professionalism, and his knowledge of what needed to be done.

Since then, SERVPRO of Bradenton was out here last week, and I can’t begin to tell you how great of an experience it was having both Anthony Barrera and Isaac Cordova here at my home doing the necessary demolition and mold remediation services we required. 

I have to tell you, having worked with contractors over the years, I’ve never had such respectful, honest , knowledgeable and just plan real good guys ever do work for me like these two gentlemen did.

They did everything they were tasked to do and went above and beyond to make this experience as tolerable as it was humanly possible.

The direct supervision and customer liaison abilities of Domenick and Scott were also just positively amazing and they both deserve recognition as well for their great work and customer service skills.

As the owner of this business, I believe it important to make sure that you are informed about the great things your employees are doing, for you to be aware of it, and to also make sure they are recognized for their above and beyond work ethic and customer service!

Too many times, customers complain about services or employees but rarely take the time to acknowledge great services that were provided to them, and the employees involved.

Mr. Ross, you are truly blessed to have these men representing your company and my continued success to them and your company.

Thank you very much !! Job well done !!!

Regards,

David D"

I just wanted to tell you how pleased I was with the job your crew did fixing my ceiling.  Thanks do much!!

Great company, hard working and excellent attention to detail

I highly recommend John Ross and his team! They are the best of the best. They truly care for their clients and it shows in every job they do.

"From the minute I met Josh I knew this was the company to go with. I felt that he was sincere and cared about the issue I had. Josh was patient and responded to my text after hours as well. That is superior customer service which is hard to find these days. Then came the team of Rick and Aaron . Very professional and kindhearted. Explained the process and listened to my concerns. They contacted me with questions or opinions on what would best for my situation. By far the customer service provided by these two professionals that take their jobs seriously. Thank you to the three of you for giving me much peace of mind. You Rock and hats off to your employer for having you as awesome representation. I can not forget Brooke in the office even though our communication was limited she was professional and also tops in customer service."

- Laura D. 

"We were overwhelmed with mold through out our condo. Who has mold on their clothes hangers???
What a delight it was to have Josh, Ricky, Andre and Ivan. They were knowledgeable, kind, understanding and their gentlemen behavior put us at ease. They completed a cleaning program that left the condo smelling fresh and we passed the post air quality test with an A+. I highly recommend SERVPRO."

- Jean V. 

Absolutely THE BEST !! Our commercial facility needed help bad. Banquet Space / restaurant. Our carpet were heavily trafficked and stained BIG TIME. The crew of Ivan, Ricky, Tim, Andre, Aaron, John did an amazing job. Double and Triple shampooed some areas to get it done right. SERVPRO is Awesome. Owner John Ross has great crew and has them trained to care about the quality of the work they do. 

- Mark B. 

"Josh and his team were excellent A-Z! Can’t recommend SERVPRO highly enough! We had a water incident right around Christmas Day and these guys were right out there starting their drying—They helped us get everything back to how it was, including dry wall, painting rug drying Nd rug cleaning. There’s no tacking on finders’ fees for linking you with repair people. Josh is always professional, knowledgeable and courteous. Hire Josh and you’ll put water damage behind you fast!"

- Julie A.

"Ricky and Aaron were very kind and helpful. They went the “extra mile “ to do a great job. Thank you for sterling service."

"We recently experienced a situation at our facility which required service from this team of SERVPRO professionals. The response time and quality can not be duplicated anywhere else."

"This is the second time that they have come to our aide. Both experiences were outstanding. A quick response and a satisfactory result with a quick dry out in just 24 hours."

"Very good experience with SERVPRO. Richard Carr was very professional and friendly! I hope I never have to do another restoration but if I did..it would be with SERVPRO. Highly recommend!"  

 

Josh, Aaron and Ricky were very professional and very prompt and helped me right when I needed them. Because 400 people use this place and I need it cleaned and luckily for me Ricky and Aaron came out and solved all my issues and did an exceptional job and really blew me out of the water.   Thanks so much, I cannot express my gratitude enough and I highly recommend SERVPRO of East Bradenton/Lakewood Ranch. I have tried leaving a google review but unfortunately  my computer does not allow me to have a google account so I write this email in hopes Ricky, Aaron and Josh receive the recognition they deserve for their outstanding work.

In regards - Joe, Head Maintenance

I am very impressed with the service of level from SERVPRO.  We would give them a 10!  Thank you!

Thank you for a great experience.  I am very impressed with the team and the services provided by SERVPRO. 

We needed immediate help after a tragic time and SERVPRO arrived immediately.  I couldn't have asked for a better team to work with.  Defiantly would refer them to anyone in need of restoration emergency. 

We had a great experience with SERVPRO. I am very impressed with the level of service from a great team. 

I would like to thank the team at SERVPRO who did a fantastic job with our home.  They were very prompt and polite.  The work looks great!

We are very thankful for the opportunity to work with a fantastic team.  They responded quickly and provided exceptional service. Thank you!

Thank you to a great team at SERVPRO.  They were very professional and the level of service was exceptional.  We couldn't have done the cleaning and treatments with out the professionals. 

We didn't know where to start when mold was found during our remodel.  We were referred to by a friend and we couldn't be more thankful.  Great work!

Thank you for a great experience.  We weren't sure where to start with all the work and SERVPRO responded and took all the work off our hands.  We couldn't be more thankful. 

We are very blessed to have had a great team from SERVPRO respond during our restoration needs.  They were there immediately and worked hard.  I couldn't have asked for anyone better.  Thank you!

We were very grateful for the services provided by an awesome team.  SERVPRO was a TEN!  The work looks great.  We are very satisfied with them. 

We had a great experience with SERVPRO.  They were very professional and polite.  I couldn't have asked for a better company to work with. 

I couldn't be more thankful for the team at SERVPRO. The work looks great.  The team was very professional and polite.  Great service. 

We were in much need for help when we were referred to SERVPRO by another business.  I would defiantly recommend them for your restoration emergency. 

Your technicians are extremely professional! If I ever have another disaster, I know who to call to help me fix it!

Very happy with the work done by SERVPRO, they were very professional and willing to get the job done right.

The gentlemen that assisted with the clean up were extremely kind and helpful. I will recommend this company to anyone who needs your services.

I just wanted to take the time and say thank you! Your friendly service and understanding was what I needed following the flood. You are the best!

The techs were prompt and got right to work. They were pleasant and knowledgeable. It was a great experience in a bad situation.

I could not have imagined getting my water damage repaired would be so easy. Thank You!

Everything looks great. I'm very happy with the work your crew did. Thanks so much.

Dear Ladies and Gentlemen,

I just wanted to say thank you for a job well done.

We were introduced to SERVPRO by our plumber who recommended their service. Though he is not compensated, he exclusively refers clients to SERVPRO.

Keith came out to our house almost immediately and, after acceptance of his estimate, the crew quickly followed. They were methodical in identifying and removing any and all areas of threat. Then, despite the "industry norm" of waiting several weeks for the cabinetry rebuild, that portion of the job commenced.

Perhaps most enlightening was the perspective of my insurance adjuster who, while preferring that I use his in-house contractors, was ultimately pleased that we used SERVPRO and expressed a great deal of confidence in them.

The SERVPRO team gave me my life back! From start to finish they handled my situation with kindness, care & outstanding professionalism. Keith & Cheryl handled each phone call quickly & efficiently. They were sensitive to the situation & made things so much easier by relaying complete information to any & all parties involved. Mark & John did an outstanding job of restoring my residence to it's original state. They were very kind, considerate & complete professionals. Last but certainly not least is owner Joanne. She took on this project from start to finish, literally. Never once did she make me feel anything but hopeful. To have an owner be this hands on is so rare & speaks to why SERVPRO is the premier company that it is. She is an absolute Godsend & I feel lucky to have had her involved in my new life. Thank You SERVPRO!

Thank you so much. I am so pleased & impressed with the work your staff did. You certainly will receive positive word of mouth comments from me.

Dear Joanne,

Thank you for your help & friendship throughout this restoration process. Being so far away has been so difficult & you have been so kind in helping to get my mother's place back to where it needed to be. She is happy to be home & is thankful for your time & attention throughout this process. Kind Regards.

This review is to tell SERVPRO what a wonderful representative Joanne was when dealing with my mothers mold problem. She explained what would need to be done to eliminate the mold in the house and what I could do to help. After the job was completed Joanne called to see if we were happy with the job and the time it took to complete. I am so grateful I reached out to this company and got the privilege of working with a wonderful, professional, caring woman like Joanne.

We had nothing short of a disaster happen with a water heater break, draining gallons of water into our retail premises over a 14-hour period. We walked in to a pond the next morning. Quick call to SERVPRO and they were on-site within 1.5 hours to start the restoration process. We had the entire situation back to dry state in less than 48 hours from start to finish. The technicians were friendly and ready/able to answer any questions regarding the incident reducing the stress of this calamity.

Last week a severe storm swept through the area, tearing a hole in our roof. We were out of town at the time and the water just poured into our bedroom. I called SERVPRO and they arrived less than one hour. They took care of everything, down to even washing our sheets! Thank you SERVPRO - your team is amazing!

Dear Joanne,

We would like to take this opportunity to thank you and your staff for the most professional and competent work that was performed in connection with the water damage to our unit.

It has been a pleasure working with you.

I am so thankful you were able to help me with my mold problem. I was not sure anyone was going to be able to help with the type of mobile home that I have, but your team at SERVPRO was so kind and professional - a million thank yous to all of you.

Our washing machine was leaking for weeks and we didn't realize it until the wood floors buckled. We had a mold issue as well as a water damage problem. Everything was a mess! Your guys came in and were very understanding and so helpful. Joanne worked diligently with the adjuster. Thank you for your help.

I never knew you guys cleaned boats until I met Scott. The guys came out to the marina and cleaned all the carpet and upholstery in my boat. You guys did a great job I will tell everyone I know about you.